BUILD Knowledge

Lakeside Academy

Our new home for updated certification and elective courses for an understanding of SysTrack tools. Certification courses will be aimed at user personas: Administrators, Desktop Engineers, and L1/L2 Technicians. Elective courses are also available.

NEW for RESOLVE! Certification: L1 Help Desk Technician - Resolve - Use Resolve from a Level 1 Help Desk perspective.
NEW for ASSIST! Certification: L1 Help Desk Technician - Assist - Use Assist from a Level 1 Help Desk perspective.
Certification: SysTrack Desktop Engineer - Use SysTrack to proactively manage your IT environment.
Certification: SysTrack Administrator - Configure SysTrack and manage your cloud tenant
NEW! Elective: Assist Administration - Configure Assist including remediation actions and tools
Elective: End-User Interactions - Use the Self-Help Portal, Engagements and Surveys to enable end-users to solve their IT issues
Elective: Introduction to Automations and Actions - Create Automations and underlying Actions that can run automatically or on-demand
Elective: Setting Up the SysTrack Cloud Tenant - Navigate through the one-time process of creating your new Cloud Tenant
Elective: Working with Virtual Environments - Monitor and troubleshoot virtual environments.

Learn At Your Pace

These courses will be redesigned and re-released on the Lakeside Academy. Until then, please register for the current version.