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Lakeside Academy
Our new home for updated certification and elective courses for an understanding of SysTrack tools. Certification courses will be aimed at user personas: Administrators, Desktop Engineers, and L1/L2 Technicians. Elective courses are also available.
NEW for RESOLVE! Certification: L1 Help Desk Technician - Resolve
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Use Resolve from a Level 1 Help Desk perspective.
NEW for ASSIST! Certification: L1 Help Desk Technician - Assist
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Use Assist from a Level 1 Help Desk perspective.
Certification: SysTrack Desktop Engineer
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Use SysTrack to proactively manage your IT environment.
Certification: SysTrack Administrator
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Configure SysTrack and manage your cloud tenant
NEW! Elective: Assist Administration
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Configure Assist including remediation actions and tools
Elective: End-User Interactions
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Use the Self-Help Portal, Engagements and Surveys to enable end-users to solve their IT issues
Elective: Introduction to Automations and Actions
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Create Automations and underlying Actions that can run automatically or on-demand
Elective: Setting Up the SysTrack Cloud Tenant
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Navigate through the one-time process of creating your new Cloud Tenant
Elective: Working with Virtual Environments
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Monitor and troubleshoot virtual environments.
Learn At Your Pace
These courses will be redesigned and re-released on the Lakeside Academy. Until then, please register for the current version.
SysTrack Technician
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Examine and monitor computing health using SysTrack Visualizer, Resolve and Prevent
SysTrack Dashboard Designer
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Design custom dashboards