Troubleshooting

Error -2146498548 Seen Installing Systrack Pre-Requisites on Server 2022...

Customer is having problems with the web apps defined in Configure. The Visualizer doesn’t show any data for those URL’s that are defined....

Data not visible for Virtual machines in Green IT Dashboard. Only the virtual machines data was missing, rest of the dashboard was working properly....

Customer completed the M365 integration and added all the required details into the configuration. We waited more than 48 hours and still no data is populating in the dashboard or persona areas....

Issue with SysTrack Deployment tool access as showing below error ""Unable to create a client connection to the master system Connection failed, the clocks on the client and server machines are skewed(0x80090324)""...

Using Alarm Dashboard to see real time alarms triggering for our VDIs. Alarms are getting triggered however not showing in dashboard....

The uplink button in the Lakeside Android app is constantly greyed out...

Customer requested latency be excluded on cloud tenant as they are aware of issue and is impacting the latency score unrealistically....

Automation is not working with notification/Prompt Mode. It throws an error with notification error encountered and fail to notify...

Automations are not working because it seems that the system management agent is crashing, which is shutting the LSI Tray app...