Switching Between Snapshot Views in Service Now

Friday, May 5, 2023In: How To Print

On the SysTrack Diagnostics and SysTrack Detected Issues tabs of the Service Now ticket, users will view live data on the system by default.
Graphical user interface, application Description automatically generated

Graphical user interface, application Description automatically generated

They will also be able to toggle between that live data and what was happening on the system at the time of the reported incident.
Graphical user interface Description automatically generated

Graphical user interface Description automatically generated

Notice that on the Detected Issues tab, Sensor interactions are only enabled in the Snapshot Live view.
Graphical user interface, text, application, email Description automatically generated

Graphical user interface, text, application, email Description automatically generated

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Switching Between Snapshot Views in Service Now

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